I’ve been taking my morning walk with rabbit pellets (and the occasional lettuce leaf) in my pocket for the last several weeks. A few months ago I began seeing a new bunny in our neighborhood. I love bunnies so I decided to try to befriend it.
I see Foo Foo (If you don’t get the reference, look up “Little Bunny Foo Foo”) about twice a week and over time s/he (there’s really no way to tell without getting up close and personal) let me get closer and closer. I know she recognizes me because when she sees me now she comes bounding towards me.
Yesterday she let me feed her. I was thrilled. She was…well, probably hungry. We had a little moment of bonding and both went on with our day.
That got me thinking about how important it is to build trust, slowly over time, with your employees. Trust is the first in our ‘8 Currencies of Choice‘ model, derived from over 5,000 exit interviews.
Building trust takes consistent action and thought about what THEY want and need — then either delivering on that or managing expectations when you can’t. Building trust requires you to connect with them and have conversations which go beyond business as usual.