What is Candidate Experience?

Back in 2012, my partner, David, interviewed for a senior-level role in a large, high-growth telecommunications company. The process went something like this…

✅  Apply for the role through the company website

❌  Hear nothing back for weeks

✅  Get a call from the Talent Acquisition person from the company asking David to come in for an interview with the hiring manager the following day.

❌  David shows up in the company lobby 5 minutes early and waits 20 minutes for the hiring manager to come out

❌  Hiring manager greets David and says, “I haven’t had a chance to look at your resume, but let’s go down for a coffee.”

❌  Hiring manager spends 30 minutes with David (including the time spent walking and ordering coffee) and asks David to tell him about his background.

✅  Hiring manager ends the interview by saying, “David, you are exactly the type of person we are looking for at X Company. I’m not sure where you’ll fit in, but I know there will be a place for you. I’ll be back in touch no later than next Tuesday.

❌ That was 10 years ago – we’re still waiting for the call.

Over the next couple of months, we hosted several people for Sunday BBQs. That story came up almost every time – and almost every time (with the help of a couple of glasses of red) it became funnier and funnier – and put the company (A VERY high profile brand) in a worse and worse light.

Candidates who interview with you can be your biggest brand ambassador – or biggest detractor. 

But what is it? Here’s a snippet from a recent masterclass I ran on Reimagining the Talent Acquisition process. Enjoy.

What was your worst candidate experience?

𝗣𝗹𝗲𝗮𝘀𝗲 𝘀𝗵𝗮𝗿𝗲 𝗶𝗳 𝘆𝗼𝘂 𝗳𝗶𝗻𝗱 𝘁𝗵𝗶𝘀 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗶𝗻𝗴.

#candidateexperience #recruiting #recruitment