Thank you, Telstra and Telstra Small Business for inviting me to speak at Reset, Frontline Leaders Conference about how to engage the team and build culture.
This was the first time the frontline leaders have come together since 2019. It was inspiring to hear stories of team members and colleagues meeting in real life for the first time. The energy was palpable.
Big challenges and opportunities ahead as all call centres are now back in Australia and all stores will be company owned by the end of the month.
Thank you, Dian Gatti for stepping in at the last minute to host the session! You and the rest of the team including Sarah Koutras and the entire Imagination team were wonderful to work with.
And thank you Jacqui Bridson for putting me forward for this terrific event.